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ISN FAQ

General Questions


  1. What is ISNetworld?

    ISN provides an online contractor management database, ISNetworld, which is designed to meet internal and governmental record keeping and compliance requirements. ISN collects health and safety, procurement, quality and regulatory information. ISN's subject matter experts review and verify this information to assess the accuracy, relevance and timeliness of the data. Connecting Hiring Clients with safe, reliable and sustainable contractors and suppliers around the globe allows these organizations to use ISN as an integral part of their management systems. For more information. Click here to watch a brief video about ISN

  2. Are resources available to help customers?

    Customers can contact the ISN Customer Service Team at the following numbers below or by email at customerservice@isn.com.
    • Main: +1 214 303 4900
    • North America: 1 800 976 1303
    • United Kingdom: 0800 028 8483, +44 203 514 1739
    • Netherlands: 0800 020 0537
    • Australia: 1800 350 581
    • New Zealand: 0800 443 805

  3. Who can view my information in ISNetworld?

    All subscribed Hiring Clients can view your company’s information by default, while all subscribed Contractor Operators will need to request access. There are no additional fees to allow multiple Hiring Clients to view your information. Click here for a comprehensive list of ISNetworld Hiring Clients.

  4. What are the benefits of subscribing to ISNetworld?

    Ensuring proper conformance and maintaining up-to-date information is essential. Below are several examples of how ISNetworld can assist with your Hiring Client’s reporting requirements.

    • Efficient and standardized way to meet Hiring Client requirements
    • Improve internal safety and information systems
      • Written safety programs are audited by safety professionals
      • Track individual level data
        • Ability to track individual training and qualifications
    • Marketing and exposure to Hiring Clients

  5. Is ISNetworld a secure database to store my information?

    ISNetworld has industry standard security measures in place to protect the loss, misuse and alteration of user information under our control. ISNetworld is password protected; allowing only authorized users access to the site. Unless specified by the user, Hiring Client information is not shared with other Hiring Clients and contractor information is not shared with other contractors. Contractors who have supplied information have the ability to restrict the access of Hiring Clients to view the information.  Click here to view the ISNetworld Privacy Policy.

Subscription Information


  1. How much does a subscription cost?

    Contractor companies pay an annual subscription fee based on the number of employees. Employee count is based on the three-year average number of employees. Multi-division contractors and suppliers qualify for a hierarchy subscription.  Click here for contractor and supplier subscription pricing.

  2. How do I become a member of ISNetworld?

    Visit the member sign up page to provide your company information and our staff will contact you or click here.

  3. Is there a benefit if my company has multiple subscriptions?

    Yes, companies with multiple subscriptions have the option of setting up a hierarchy structure which establishes a relationship between multiple accounts within ISNetworld. A hierarchy structure consists of a primary account and subsidiary accounts.
    Benefits of a hierarchy subscription include:
    • Allow Hiring Clients to view association between the primary and subsidiary accounts
    • Ability to replicate information from the primary account to subsidiary accounts
    • Promotes consistency in information gathering within multi-divisional organizations
    • Adjusted pricing structure for subsidiary accounts
    • Reporting injury rates/frequencies by division versus aggregate


Hiring Client Requirements

  1. Does the questionnaire within ISNetworld satisfy the questionnaire requirements for Hiring Clients using ISNetworld?

    Yes, the Management System Questionnaire (MSQ) is a standardized questionnaire used by ISNetworld Hiring Clients. Once your company has completed all required portions of the MSQ, this will satisfy the questionnaire requirements for all connected Hiring Clients. Your company will complete this questionnaire once in its entirety and provide quarterly updates as required by Hiring Clients

  2. Is a hard copy of the questionnaire available?

    The questionnaire is available online within your company’s account. This will ensure Hiring Clients have access to the most up-to-date company information.

  3. What types of documents are submitted in ISNetworld?

    The documentation may differ based on the Hiring Client’s requirements. Documents which are submitted for review in ISNetworld may include:

    • Insurance Certificates
      • Hiring Clients provide their insurance requirements to ISN so their specific requirements can be configured within ISNetworld.
      • ISN reviews contractor’s certificates of insurance according to the review requirements of the Hiring Client.
    • Written Safety Programs
      • The ISN RAVS Team will review your company’s written health and safety program for conformance with regulatory and/or Hiring Client’s standards.
      • Your company will be required to submit copies of your company’s written health and safety program.
      • Detailed instructions will be communicated during your company’s subscription setup.
    • Hiring Client Specific Documents
    • Training Documentation
    • Supplier Diversity Certificates

Examples of country specific documentation include:

U.S. Specific Documentation:
  • OSHA Forms (300 & 300A)
  • EMR Letters
Canada Specific Documentation:
  • Workers Compensation Clearance Letter
  • Workers Compensation Rate/Premium Statement
  • COR/SECOR/SMA
Australia Specific Documentation:
  • Workers Compensation Premium Rate Statement