Americas
Main +1 214 303 4900  
U.S. & Canada 1 800 976 1303  
Mexico 01 800 099 0552  
Brazil 0800 761 8730  
Colombia 01 800 518 4631  
Argentina 0800 444 2927  
Chile +44 8906574  
Europe, Middle East, Africa
United Kingdom 0800 652 7223  
Germany 0800 182 6088  
Netherlands 0800 020 0537  
Norway 800 69 804  
Israel 1809 453 338  
Europe, Middle East,
Africa +44 203 375 8627 
Ireland 1800 903 605  
France 0800 914 374  
Poland 008001124969  
Asia & Australia/Pacific
Australia 1800 158 131  
New Zealand 0800 443 805  
Singapore 800 101 2782  
Asia +44 203 375 8627  
India 000 800 040 1252  
South Korea 00798 142 030 076  
Other Contact Methods

Want to chat or send us an email? Please click the links below.

Chat With Us   Email Us

Media Relations
publicrelations@isn.com

Close

FAQS

GENERAL QUESTIONS

What is ISNetworld?

ISN provides an online contractor management database, ISNetworld, which is designed to meet internal and governmental record keeping and compliance requirements. ISN collects health and safety, procurement, quality and regulatory information. ISN's subject matter experts review and verify this information to assess the accuracy, relevance and timeliness of the data. Connecting Hiring Clients with safe, reliable and sustainable contractors and suppliers around the globe allows these organizations to use ISN as an integral part of their management systems. For more information, click here to watch a brief video about ISN.

Who can view my information in ISNetworld?

All subscribed Hiring Clients can view your company’s information by default, while all subscribed Contractor Operators will need to request access. There are no additional fees to allow multiple Hiring Clients to view your information. Click here for a comprehensive list of ISNetworld Hiring Clients.

Is ISNetworld a secure database to store my information?

ISNetworld has industry standard security measures in place to protect the loss, misuse and alteration of user information under our control. ISNetworld is password protected; allowing only authorized users access to the site. Unless specified by the user, Hiring Client information is not shared with other Hiring Clients and contractor information is not shared with other contractors. Contractors who have supplied information have the ability to restrict the access of Hiring Clients to view the information.  Click here to view the ISNetworld Privacy Policy.

Are resources available to help customers?

Customers can contact the ISN Customer Service Team at the following numbers below or by email at customerservice@isn.com.

  • Main: +1 214 303 4900
  • U.S. & Canada: 1 800 976 1303
  • Mexico: 01 800 099 0552
  • Brazil: 0800 761 8730
  • Colombia: 1800 518 4631
  • Argentina: 0800 444 2927
  • Chile: +44 8906574
  • United Kingdom: 0800 652 7223
  • Germany: 0800 182 6088
  • Netherlands: 0800 020 0537
  • Norway: 800 69 804
  • Israel: 1809 453 338
  • Europe, Middle East, Africa: +44 203 375 8627
  • Ireland: 1800 903 605
  • France: 0800 914 374
  • Poland: 008001124969
  • Australia: 1800 158 131
  • New Zealand: 0800 443 805
  • Singapore: 800 101 2782
  • Asia: +44 203 375 8627
  • India: 000 800 040 1252
  • South Korea: 00798 142 030 076

What are the benefits of subscribing to ISNetworld?

Ensuring proper conformance and maintaining up-to-date information is essential. Below are several examples of how ISNetworld can assist with your Hiring Client’s reporting requirements.

  • Efficient and standardized way to meet Hiring Client requirements
  • Improve internal safety and information systems
    • Written safety programs are audited by safety professionals
    • Track individual level data
      • Ability to track individual training and qualifications
  • Marketing and exposure to Hiring Clients
 

SUBSCRIPTION INFORMATION

How much does a subscription cost?

Contractor companies pay an annual subscription fee based on the number of employees. Employee count is based on the three-year average number of employees. Multi-division contractors and suppliers qualify for a hierarchy subscription.  Click here for contractor and supplier subscription pricing.

How do I become a member of ISNetworld?

Visit the member sign up page to provide your company information and our staff will contact you or click here.

Is there a benefit if my company has multiple subscriptions?

Yes, companies with multiple subscriptions have the option of setting up a hierarchy structure which establishes a relationship between multiple accounts within ISNetworld. A hierarchy structure consists of a primary account and subsidiary accounts.
Benefits of a hierarchy subscription include:

  • Allow Hiring Clients to view association between the primary and subsidiary accounts
  • Ability to replicate information from the primary account to subsidiary accounts
  • Promotes consistency in information gathering within multi-divisional organizations
  • Adjusted pricing structure for subsidiary accounts
  • Reporting injury rates/frequencies by division versus aggregate
 

HIRING CLIENT REQUIREMENTS

Does the questionnaire within ISNetworld satisfy the questionnaire requirements for Hiring Clients using ISNetworld?

Yes, the Management System Questionnaire (MSQ) is a standardized questionnaire used by ISNetworld Hiring Clients. Once your company has completed all required portions of the MSQ, this will satisfy the questionnaire requirements for all connected Hiring Clients. Your company will complete this questionnaire once in its entirety and provide quarterly updates as required by Hiring Clients.

Is a hard copy of the questionnaire available?

The questionnaire is available online within your company’s account. This will ensure Hiring Clients have access to the most up-to-date company information.

What types of documents are submitted in ISNetworld?

The documentation may differ based on the Hiring Client’s requirements. Documents which are submitted for review in ISNetworld may include:

  • Insurance Certificates
    • Hiring Clients provide their insurance requirements to ISN so their specific requirements can be configured within ISNetworld.
    • ISN reviews contractor’s certificates of insurance according to the review requirements of the Hiring Client.

  • Written Safety Programs
    • The ISN RAVS Team will review your company’s written health and safety program for conformance with regulatory and/or Hiring Client’s standards.
    • Your company will be required to submit copies of your company’s written health and safety program.
    • Detailed instructions will be communicated during your company’s subscription setup.

  • Hiring Client Specific Documents
  • Training Documentation
  • Supplier Diversity Certificates
Examples of country specific documentation include:

U.S. Specific Documentation:
  • OSHA Forms (300 & 300A)
  • Experience Modifier Documentation
Canada Specific Documentation:
  • Workers Compensation Clearance Letter
  • Workers Compensation Rate/Premium Statement
  • COR/SECOR/SMA
Australia Specific Documentation:
  • Workers Compensation Premium Rate Statement

Can't find what you're looking for?

Contact Us
© 2017 ISN Software Corporation