Established in 2001, ISN® is the global leader in contractor and supplier management. We support more than 530 Hiring Clients in capital-intensive industries to help manage more than 65,000 contractors and suppliers with operations in over 85 countries.
ISN provides an online contractor management database, ISNetworld, which is designed to meet internal and governmental record keeping and compliance requirements. ISN collects health and safety, procurement, quality and regulatory information. ISN's subject matter experts review and verify this information to assess the accuracy, relevance and timeliness of the data. Connecting Hiring Clients with safe, reliable and sustainable contractors and suppliers around the globe allows these organizations to use ISN as an integral part of their management systems. For more information,
click here to watch a brief video about ISN.
Who can view my information in ISNetworld?
All subscribed Hiring Clients can view your company’s information by default, while all subscribed Contractor Operators will need to request access. There are no additional fees to allow multiple Hiring Clients to view your information. Click here for a comprehensive list of ISNetworld Hiring Clients.
Is ISNetworld a secure database to store my information?
Are resources available to help customers?
Customers can contact the ISN Customer Service Team at the following numbers below or by email at
Main:+1 214 303 4900
U.S. & Canada:1 800 976 1303
U.S. (Spanish):972 437 8945
Argentina:0800 444 2927
Asia:+61 2 8073 0123
Australia:1800 158 131
Bahamas:1 800 389 0848
Belgium (Dutch):0800 70 510
Belgium (French):0800 75 959
Brazil:0800 761 8730
Brunei:801 42 29
Canada (French):1 844 773 3551
Chile (National Line):56 44 8906574
Chile (Entel Users):123 0020 2014
China:400 120 8785
Colombia:01 800 518 4631
Europe, Middle East, Africa:+44 203 375 8627
France:0800 91 43 74
Germany:0800 182 6088
India:000 800 040 1252
Indonesia:007 803 016 0077 / 001 803 016 0077
Ireland:1800 903 605
Israel:1809 453 338
Malaysia:1 800 818 012
Mexico:01 800 099 0552
Netherlands:0800 020 0537
New Zealand:0800 443 805
Norway:800 69 804
Philippines:1 800 1 110 1766
Singapore:800 101 2782
Slovakia:0 800 606 549
Slovenia:+386 2 828 1999
Slovenia Toll-Free:0800 81 779
South Korea:00798 142 030 076
Spain:900 991 517
Thailand:1 800 011 003
United Kingdom:0800 652 7223
What are the benefits of subscribing to ISNetworld?
Ensuring proper conformance and maintaining up-to-date information is essential. Below are several examples of how ISNetworld can assist with your Hiring Client’s reporting requirements.
Efficient and standardized way to meet Hiring Client requirements
Improve internal safety and information systems
Written safety programs are audited by safety professionals
Track individual level data
Ability to track individual training and qualifications
Marketing and exposure to Hiring Clients
How much does a subscription cost?
Contractor companies pay an annual subscription fee based on the number of employees. Employee count is based on the three-year average number of employees. Multi-division contractors and suppliers qualify for a hierarchy subscription. Click here for contractor and supplier subscription pricing.
How do I become a member of ISNetworld?
Visit the member sign up page to provide your company information and our staff will contact you or click here.
Is there a benefit if my company has multiple subscriptions?
Yes, companies with multiple subscriptions have the option of setting up a hierarchy structure which establishes a relationship between multiple accounts within ISNetworld. A hierarchy structure consists of a primary account and subsidiary accounts.
Benefits of a hierarchy subscription include:
Allow Hiring Clients to view association between the primary and subsidiary accounts
Ability to replicate information from the primary account to subsidiary accounts
Promotes consistency in information gathering within multi-divisional organizations
Adjusted pricing structure for subsidiary accounts
Reporting injury rates/frequencies by division versus aggregate
HIRING CLIENT REQUIREMENTS
Does the questionnaire within ISNetworld satisfy the questionnaire requirements for Hiring Clients using ISNetworld?
Yes, the Management System Questionnaire (MSQ) is a standardized questionnaire used by ISNetworld Hiring Clients. Once your company has completed all required portions of the MSQ, this will satisfy the questionnaire requirements for all connected Hiring Clients. Your company will complete this questionnaire once in its entirety and provide quarterly updates as required by Hiring Clients.
Is a hard copy of the questionnaire available?
The questionnaire is available online within your company’s account. This will ensure Hiring Clients have access to the most up-to-date company information.
What types of documents are submitted in ISNetworld?
The documentation may differ based on the Hiring Client’s requirements. Documents which are submitted for review in ISNetworld may include:
Hiring Clients provide their insurance requirements to ISN so their specific requirements can be configured within ISNetworld.
ISN reviews contractor’s certificates of insurance according to the review requirements of the Hiring Client.
Written Safety Programs
The ISN RAVS Team will review your company’s written health and safety program for conformance with regulatory and/or Hiring Client’s standards.
Your company will be required to submit copies of your company’s written health and safety program.
Detailed instructions will be communicated during your company’s subscription setup.
Hiring Client Specific Documents
Supplier Diversity Certificates
Examples of country specific documentation include: