Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Join ISN as a Senior Associate and play a key role in strengthening relationships across customers, sales, and business development teams. In this role, you’ll serve as a strategic partner to our clients, driving account growth, delivering impactful training, and helping organizations maximize the value of ISN’s platform.
If you enjoy working with clients, solving problems, and influencing business outcomes in a fast-paced environment, this is a great opportunity to grow your career.
What You’ll Do
- Build and manage strong relationships with contractor/supplier and client customers, serving as a trusted point of contact
- Deliver advanced product training via phone, virtual sessions, and in-person meetings
- Support business growth through prospecting efforts, including outreach, follow-ups, and participation in new business meetings
- Prepare for and lead client calls, including clear follow-ups and actionable recaps
- Troubleshoot client issues by collaborating with internal teams, including Contractor Development
- Analyze account data to identify opportunities to improve client engagement and account health
- Research and communicate how clients can best leverage ISN tools to expand their usage
- Identify process improvements and contribute ideas that enhance team efficiency and customer experience
- Partner with teammates to support strategic initiatives and client success
What You Bring
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in sales, account management, or customer-facing roles
- Strong communication and presentation skills, with the ability to engage diverse audiences
- Analytical mindset with problem-solving capabilities
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Self-starter mentality with a proactive and client-focused approach
- Interest in building relationships and driving business outcomes
What Sets You Apart
- Ability to confidently lead client conversations and training sessions
- Strong attention to detail with the ability to manage multiple priorities
- Curiosity and desire to continuously learn and improve
- Collaborative mindset and willingness to support team success
Training & Work Environment
- Training: 7-week onsite, in-person
- Ongoing: In-person attendance is required Monday through Friday during the first 90 days of employment. During this time, certain days may be deemed ok for remote learning as directed by your supervisor and Training Team. After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).
ISN Benefits*
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off
- 0-1 year – 15 day (pro-rated first year)
- 1-5 years – 20 days
- 5-10 years – 25 days
- 10+ years – 30 days
- Holidays – 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.
*All benefits are subject to change with notice to the employee
All job offers will be contingent on successful completion of a drug screen and background check.
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.