Senior User Experience (UX) Researcher

Products • Dallas, Texas, United States

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Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.

The Position: The Senior User Experience (UX) Researcher is primarily responsible for defining and executing the UX strategy for our products. The Senior UX Researcher will work with cross-functional teams and customers to ensure that our products meet the needs of our users and the business goals.

Who should apply?

5+ years of experience in UX research, design, or strategy, preferably at a SaaS Company
Must have an online portfolio
Experience with whiteboard, wireframing, prototyping tools such as Figma & Figjam
Ability to work on multiple tasks simultaneously
Excellent verbal and written communication skills

Primary Duties & Responsibilities:

Drive user-centered strategy through research, stakeholder interviews, and synthesis of insights into strategic deliverables that align with business goals.
Design and prototype intuitive experiences using UX artifacts like journey maps, wireframes, and mockups, while collaborating with cross-functional teams to ensure design fidelity.
Enhance user engagement and onboarding by developing Pendo guides, interactive walkthroughs, and crafting clear, user-focused UX copy across the application.
Measure and optimize product performance through audits, analytics tools, and dashboards to track success criteria and inform continuous UX improvements.

Office Address: 3232 McKinney Ave # 1500, Dallas, TX 75204

Required to come to the office at least 2 times per week during the first 90 days.
After 90 days, you will have the option to work remotely with at least 1 in-person engagement required monthly.

ISN Benefits*

100% company-paid monthly insurance premiums for employees and dependents

Medical, Dental, Vision, and Life Insurance

Employee assistance program
4% retirement matching
Long-Term & Short-Term Disability Coverage
Paid time off

0-1 year – 15 day (pro-rated first year)
1-5 years – 20 days
5-10 years – 25 days
10+ years – 30 days

Holidays – 13 paid holidays
Monthly cell phone reimbursement
Complimentary parking space or monthly reimbursement for DART public transportation
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed

*All benefits are subject to change with notice to the employee

All job offers will be contingent on successful completion of a drug screen and background check.

ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Are you currently residing in Dallas or willing to relocate upon offer?

The position requires you to reside within a commutable distance to ISN Dallas office.

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As set forth in ISN’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. Read More

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